M.M.M.Ahmed, Editor, Proactive Personality Developer
* Turn conflict into cooperation by reducing differences and working on common goal.
* Bring out the best in people. Do not bring out the worst in people.
* Use sophisticated techniques to neutralize whining, negativity and attacks.
* Communication is like a phone number. If you miss one number, the call will not go through. In the same way the communication should be complete and in order to get the job done.
* There are different people in the world and you have to deal with them successfully.
* Change your attitude first, then your behaviour.Get the task done,get along with people and get appreciation from people.
* You can't change difficult people. But you can communicate with them in such a way that they change themselves.
* Think of dealing with different people like going to the gym. They are giving you a workout of your communication muscles.
* The secret to communication effectiveness with difficult people is flexibility.
* Anything you do differently increases the likelihood of your success.
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